PROPERTY OPERATIONS PLATFORM
LETO
Property administration with controlled automation
LETO is property operations software for UK letting agents, property managers and estate agencies. It organises repairs, tenancy administration, reporting and sales or conveyancing tasks, with automation operating within the permissions the agency sets. LETO is live and available now for customer demonstrations.
Product Type
Property Operations Platform
Product Code
LETO
Deployment
Agency-configured service; hosting and data residency agreed during onboarding
Key Differentiator
Property workflows with recorded automated actions, agency-defined permissions and human approval for exceptions.
LETO is property operations software for UK letting agents, property managers and estate agencies. It organises repairs, tenancy administration, reporting and sales or conveyancing tasks, with automation operating within the permissions the agency sets. LETO is live and available now for customer demonstrations.
Maintenance and tenancy administration
Tenants can report repair issues and submit onboarding information directly through the platform. LETO follows up missing details, progresses authorised repair actions using the agency’s contractor list and tracks outstanding tenancy tasks. Staff handle exceptions and the decisions requiring their authority.
Documents, dates, assigned tasks and responses stay with the relevant record. Teams can review overdue work, pending approvals and items preventing a move-in from progressing. The agency defines its checklists and retains responsibility for its professional and legal decisions.
Sales and conveyancing
LETO organises correspondence, documents, enquiries, searches and deadlines for residential transactions in England and Wales. Agencies can follow approved progress information, while authorised conveyancers control legal work and substantive decisions. Routine administrative steps follow the agreed permissions; work requiring approval remains with the responsible person.
Connections and control
LETO works alongside existing customer relationship management and accounting systems. Connection scope, supported operations and provider permissions are confirmed for the agency’s own accounts. The integration register describes the intended routes and prerequisites.
Administrators configure access and the limits on automated actions. Each automated action is recorded against the case with its reasoning. Hosting, retention, service levels and other agency-specific arrangements are agreed during onboarding and contracting.
See the workflow
Read the LETO property management article and the illustrative maintenance evaluation. Explore the LETO website for workflow and plan details, or contact AIC to arrange a demonstration around your agency’s own process.
Repairs, missing tenancy information and transaction updates often sit in separate inboxes. Staff need a clear record of the task, the next action and who can approve it.
LETO brings maintenance, tenancy and transaction administration into workflows configured by the agency. Automation can progress authorised steps, request missing information and record its actions, while staff retain control of exceptions and approvals.
Use a demonstration to follow one repair from the tenant report to the contractor response, then review outstanding tasks, recorded actions and the approval history. Agree the workflow and evidence needed for your agency before setting a delivery scope.
Administrators define staff access and permissions for automated actions. Connected accounts need the relevant provider permissions. Hosting, retention and service security are reviewed against the agency’s requirements.
Capabilities
Maintenance reporting and follow-up; tenant onboarding; tenancy tasks and documents; sales and conveyancing administration; operational reporting; recorded approvals and action history.
Integrations
Agency CRM, tenancy, maintenance, finance and Microsoft 365 connections assessed against the provider, account access and agreed operations.
Identity Support
Branch, team and individual access configured by administrators; connected account access requires the relevant administrator permissions.
Data Residency
Hosting region, retention and data handling arrangements confirmed for the agency during onboarding.
Encryption
Service security details and supporting evidence are provided during the agency security review.
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